A policy that tells customers when and how they can return or exchange products, how long they have, and how they get their money back.
Every online store should have one to make customer rights clear and reduce disputes, and it must respect the consumer return rights set by Saudi Arabia's E-Commerce Law.
It is built from your answers: digital products, return conditions (unused, receipt or original packaging), discounted items, refund method (cash, exchange or store credit) and the return period.
Prices start from 18 SAR and depend on your answers; you see the final price before paying. You receive the agreement in Arabic as PDF, Word and HTML, with an optional English copy, by email within minutes of paying.
No. Wtheqa is a Saudi agreement generation platform (Commercial Registration 1010894140), not a law firm, and it does not give legal advice. Our templates were reviewed by lawyers, and you can use the agreement as is, edit it, or review it with your own lawyer.